Build Your Own Session

The Build Your Own kit is Joy’s most popular for a reason: it allows an organization to craft a session for their own particular needs.

 
 

First Impressions

  • Name Tags
  • Correct/Incorrect Handshaking
  • Personal Hand/Social Hand
  • Appropriate Ways of Clapping
  • Proper Introductions
  • Remembering Names
  • The Power of “Thank You”
  • Cultural Snafus
  • Travel Tips
business 2.jpg

business 15.jpg

Dining Like a Diplomat

  • Navigating at the table (napkins, buffets, seating
  • BMWs of Dining
  • Silent Service Codes (American and Continental)
  • Silverware Savvy
  • Table Talk and Body Language (at the table)

Celebrations and Events

  • Hosting/Guest Responsibilities
  • Dinner Parties
  • Gifts
  • Tea Time
  • Toasting
  • Christmas and Holiday
  • Showers
  • Weddings
business 10.jpg

business 4.jpg

Mingle-ability

  • Making an Entrance
  • Success in Dress for Business vs. Social (business) Events
  • Small Talk—Join a Conversation
  • Creating Common Ground
  • Building a Relationship
  • Follow-up

Correspondence Etiquette

  • Thank-You Notes
  • Stationery Wardrobe
  • Printed or Engraved or Blind Embossed
  • Flat Notes
  • Fold-Over Notes
  • Monograms
  • Occasion for a Note
  • What to Write and When to Send
  • Writing Honorifics
  • Forms of Address
  • Formal Replies
  • Save the Date
  • E-Mailing Thank-You Notes
  • Invitations
  • RSVP
business 13.jpg

business 6.jpg

Body Language

  • Mannerisms
  • Voice
  • Words
  • Conversation
  • Listening

Boardroom Etiquette

  • Proper Seating
  • Agenda
  • Timing
  • Equipment
  • Know Your Role
  • Deal Killers
business 9.jpg

business 7.jpg

Off the Record

  • Elevator Etiquette
  • Lobby/Front Desk Snafus
  • Bathroom Talk

Tech Etiquette

  • Smartphones
  • Voicemail and Speaker Phone
  • E-Mail
  • Texting
  • Social Media: Facebook, Twitter, LinkedIn, Blogging, YouTube
business 14.jpg

business 12.jpg

Dress for Success

  • Business Dress
  • Accessorizing
  • Grooming (including make up)
  • Business Casual
  • Building a Wardrobe
  • Fabulous Fabrics
  • Packing Tips
  • Closet Organization

Customer Centricity

  • Wax On Wax Off: The Basics
  • The Best You Have to Offer
  • Setting and Measuring Customer Service Standards
  • Make Someone Happy Today
business 5.jpg

business 3.jpg

Miscellaneous Etiquette

  • Dating and Breaking Up
  • Funerals
  • Anniversaries
  • Sticky Situations
  • Bad News: What Not to Say
  • Generational Differences
  • Pregnancy
  • At the gym
  • Limousine or Town Car
  • Car Pool
  • Dorm and Roommate Etiquette
  • Manners for Minors
  • Graduation

What would you like Joy to build for you?

Name *
Name
What would you like? *
Check all that apply.