Business and Corporate Sessions

Joy once received a call from a company that lost clients because of bad boardroom protocol. (Yes, you read that correctly—bad boardroom protocol.) This one job would have sustained the entire organization for five years.

The bad news is they had lost that opportunity. The good news is it will never happen again.

She spent an entire day polishing up their team on boardroom protocol and teaching each team member to understand what you’ll get with this session.


First Impressions

  • Name Tags
  • Correct/Incorrect Handshaking
  • Personal Hand/Social Hand
  • Appropriate Ways of Clapping
  • Proper Introductions
  • Remembering Names
  • The Power of “Thank You”
  • Cultural Snafus
  • Travel Tips
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Dining Like a Diplomat

  • Navigating at the table (napkins, buffets, seating
  • BMWs of Dining
  • Silent Service Codes (American and Continental)
  • Silverware Savvy
  • Table Talk and Body Language (at the table)


  • Making an Entrance
  • Success in Dress for Business vs. Social (business) Events
  • Small Talk—Join a Conversation
  • Creating Common Ground
  • Building a Relationship
  • Follow-up
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Body Language

  • Mannerisms
  • Voice
  • Words
  • Conversation
  • Listening

Boardroom Etiquette

  • Proper Seating
  • Agenda
  • Timing
  • Equipment
  • Know Your Role
  • Deal Killers
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Off the Record

  • Elevator Etiquette
  • Lobby/Front Desk Snafus
  • Bathroom Talk

Tech Etiquette

  • Smartphones
  • Voicemail and Speaker Phone
  • E-Mail
  • Texting
  • Social Media: Facebook, Twitter, LinkedIn, Blogging, YouTube
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Dress for Success

  • Business Dress
  • Accessorizing
  • Grooming (including make up)
  • Business Casual
  • Building a Wardrobe
  • Fabulous Fabrics
  • Packing Tips
  • Closet Organization

Customer Centricity

  • Wax On Wax Off: The Basics
  • The Best You Have to Offer
  • Setting and Measuring Customer Service Standards
  • Make Someone Happy Today
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What would you like Joy to build for you?

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